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“An error occurred while communicating with the scanner Hp Mac”
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“an error occurred while communicating with the scanner (-9923)”
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if you are also searching for similar queries on web, then this article is for you. we are going to show you how to fix “Error Communicating With the Scanner (-9923)” Mac error in this post.
Scanning documents or images is something that a lot of Mac users do. However, at times, they have to face frustrating problems like “Error Communicating with the Scanner (-9923)” which can hamper their work.
This mainly happens when your Mac fails to establish a connection that will allow you perform scanning or importation of documents. But you might be able to fix this problem through several ways so that your workflow for scanning resumes normally.
What is the reason of this error Code “Error Communicating With the Scanner (-9923)”
There are many reasons for this error code. Let’s look at some possible reasons:
- Network Scanner Connection Issues : whenever a network scanner is used this error occurs and it indicates that there is a problem with the network connection between your Mac computer and the scanner.
- Outdated Scanner Drivers : incompatibility of outdated mac drivers with current firmware of the scanner is possible.
- Conflicting Applications : other open applications on your Mac may disrupt scanning process.
- Scanner Hardware Issues : sometimes, scanners are just malfunctioning due to hardware failure.
Here are 6 solution to fix ‘Error Communicating With the Scanner 9923 Error on Mac:
Restart Your Mac and Scanner :
Sometimes, restarting your devices may solve communication issues temporarily or clears up minor glitches. Here’s what you should try out:
- Close all open scan apps on your MacBook.
- Turn off the Scanner power and unplug your scanner from electricity supply.
- Restart your MAC computer.
- Plug in the device back in after restart, then check.
Update Scanner Software and Drivers :
Such errors as (-9923) are usually caused by using out-of-date software or drivers incompatible with a particular model of a scanner. Install latest versions of software and drivers available here:
- Access manufacturer’s website that corresponds to the type of printer device.
- Just download new versions of software/driver updates provided thereon.
- Try again after installation finishes successfully.
Check Scanner Connections :
Loose connections or faulty cables will cause a breakdown in communication between the Macintosh machine and the printer. Consider these tips:
- Connect scanner to Mac with USB or network cable properly.
- Plug off and on the cables of your scanner with caution.
- If you are using a USB cable, change the port to another one in your computer.
Reset the Scanner :
Sometimes, resetting your scanner’s factory default settings will help you re-establish communication.
- Find out where is reset button or hole in your scanner (refer to user manual if necessary).
- Use paper clip for example to hold down reset button during several seconds only.
- Upon completing the reset process, plug in the scanner again before attempting a scan task once more time.
Reinstall Scanner Software :
When none of these methods work, reinstalling the scanning software may resolve any underlying issues such as corrupted software or conflicts.
- Do away with existing scanner software.
- Visit manufacturer’s website and download up-to-date version of scanning application.
- Install new software on your Mac.
- Attach scanner back and perform another trial scan operation.
Verify Network Connectivity :
Ensure that both your Mac and network scanners are connected on same network. Restarting both devices may temporarily solve such temporary glitches on network connections between them.
You need to make sure your scanner and Mac Connected Properly using USB or Network.
Make sure your router’s firmware is up to date
Use a USB scanner if the network connection doesn’t work.
Final Thoughts
Before doing troubleshooting, make sure your Mac and scanner are on the same network or connected via USB so that the error “Error Communicating With the Scanner (-9923)” can be fixed
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